"Punctual, polite, and you wouldn't know they'd been here. Certificate emailed before they'd even left the drive."
What people say
Real reviews from real North East homes. We ask every customer for honest feedback — here are some recent ones from Newcastle, Sunderland and beyond.
Recent reviews
Verified Google & Trustpilot reviews. Fresh ones add weekly.
"Punctual, polite, and you wouldn't know they'd been here. Certificate emailed before they'd even left the drive."
"CCTV survey caught a hairline crack our last sweep missed. Saved us a much bigger bill. Worth every penny."
"Booked on WhatsApp at 9am, swept by 2pm. Stove drawing like new. Most professional trades visit we've had."
"Tom serviced our old Jøtul and it's a different stove. Properly thorough, properly priced. We've switched our annual to Black Diamond for good."
"Inherited a cottage with an unused inglenook. Black Diamond surveyed, swept, recommended a liner, and put us in touch with the right installer. Above and beyond."
"Booked online in under a minute, arrived exactly on time, left the place spotless. Certificate emailed same day for the insurance. Faultless."
"Polite young man, took his shoes off, laid sheets, vacuumed up properly afterwards. Even said hello to the dog. Faultless."
"Needed a certificate for our buildings insurance renewal. Quick visit, email through within the hour. Insurer accepted it immediately."
"Honest as the day is long — told us our stove had another good few years rather than pushing a new one. Hard to find that these days."